Privacy Policy

Gallivanter Agency Limited – Data Privacy Policy

At Gallivanter Agency Limited, we are committed to safeguarding your privacy and ensuring the security of your personal data. This Data Privacy Policy outlines how we collect, use, store, and protect your information in accordance with applicable data protection laws. We aim to be transparent in our practices, so you can make informed decisions regarding the information you share with us.

1. What Personal Data We Collect and Why

We collect the following types of personal data from you to provide our travel services and enhance your experience:

• Contact Information: Name, email address, phone number, and mailing address to communicate with you regarding your bookings, travel details, and customer support.

• Travel Information: Passport details, visa information, travel itinerary, and preferences for booking flights, accommodations, and tours to personalize your travel experience.

• Payment Information: Credit card or bank details for processing travel-related transactions.

• Identification Information: Government-issued identification (e.g., passport or ID card) to verify your identity for booking and travel purposes.

• Usage Data: Information on how you use our website and services (e.g., pages visited, time spent on the website) for improving our services and user experience.

We collect this data to:

• Provide and manage travel bookings and services.

• Communicate essential information regarding your reservations and upcoming travel.

• Process payments and issue receipts or invoices.

• Comply with legal, regulatory, and security requirements.

• Improve our website, services, and customer experience.

2. How We Use and Store Your Data

We use the personal data we collect for the following purposes:

• Service Provision: To process and confirm flight bookings, hotel reservations, tour packages, visa applications, and other travel services you request.

• Communication: To send you confirmation emails, updates about your bookings, travel reminders, and customer service inquiries.

• Payment Processing: To securely process transactions and handle payment-related queries.

• Marketing: With your consent, we may send you promotional offers, travel updates, and other relevant marketing communications. You can opt-out of these communications at any time.

• Compliance: To fulfill legal obligations, including but not limited to tax regulations and travel safety protocols.

We store your personal data in secure servers located in compliance with local and international data protection laws. We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. Our staff members undergo regular training to handle personal data responsibly and in accordance with our privacy policy.

3. Your Rights to Access, Correct, or Delete Your Information

We respect your rights regarding your personal data and provide you with the following options:

• Access: You have the right to request access to the personal data we hold about you. You can ask for a copy of the data, as well as details on how it is used.

• Correction: If any personal information we hold is inaccurate or incomplete, you have the right to request correction.

• Deletion: You may request the deletion of your personal data if it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where applicable).

• Data Portability: You have the right to request that your personal data be provided to you in a structured, commonly used, and machine-readable format, or to transfer it to another service provider.

• Withdraw Consent: If we rely on your consent for processing, you may withdraw it at any time. This will not affect the legality of processing before you withdrew consent.

• Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.

To exercise any of these rights, please contact us at info@gallivanteragency.com.

4. Third-Party Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your data with trusted third-party partners (such as airlines, hotels, and visa agencies) only to fulfill your travel bookings and services. These third parties are obligated to safeguard your data and use it solely for the purposes of providing their services to you.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your user experience. These technologies help us understand how you interact with our website, remember your preferences, and improve our services. You can control cookies through your browser settings, though some features of the website may not function properly if cookies are disabled.

6. Changes to This Policy

We may update this Data Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Your privacy is important to us, and we are committed to protecting your personal information at all times.